Last updated: 23 September 2026
These Terms & Conditions govern your access to and use of the TopliMart website and your purchase of grocery products from us. By accessing the website, creating an account, or placing an order, you agree to these Terms & Conditions.
TopliMart offers grocery products and related everyday household items through its website. We make reasonable efforts to ensure that product names, descriptions, quantities, prices, images, availability, and other information displayed on the website are accurate.
Product images are provided for representation purposes, and actual packaging, colour, size, or appearance may vary depending on the manufacturer or production batch. Customers are advised to review the product details, quantity, price, and other relevant information before placing an order.
Customers must provide accurate and complete information, including their name, mobile number, delivery address, email address, and payment details, when placing an order.
You are responsible for ensuring that the information provided is correct. TopliMart shall not be responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
An order will be considered accepted once it is confirmed by TopliMart. We reserve the right to cancel or decline an order in cases including, but not limited to:
If payment has already been collected for an order that is cancelled by TopliMart, the eligible amount will be refunded according to the applicable refund policy.
All prices are displayed in Indian Rupees (INR) unless otherwise stated. Product prices and availability may change without prior notice before an order is confirmed.
Applicable taxes, discounts, delivery charges, and other applicable fees, if any, will be displayed during the checkout process.
Customers must make payments using the payment methods available on the website and must use a payment method that they are legally authorised to use.
TopliMart aims to deliver orders within the estimated delivery period displayed at the time of purchase. Delivery timelines are indicative and may be affected by courier operations, weather conditions, public holidays, incorrect address details, logistical delays, or other circumstances beyond our reasonable control.
Customers are requested to provide a complete and accurate delivery address and an accessible contact number.
Upon receiving the order, customers should promptly check the package and products. If there is any visible damage, missing product, wrong product, or other issue, customers should contact TopliMart through the available support channels as soon as possible and retain the original packaging where applicable.
Returns, refunds, replacements, and order cancellations will be governed by the separate Return, Refund and Cancellation Policies published on the TopliMart website.
Eligibility may vary depending on the type of product, product condition, reason for return, and applicable law.
Where applicable, products may not be eligible for return due to hygiene, food-safety, consumable-product, or other applicable restrictions. However, such restrictions do not limit remedies available under applicable law for products that are wrongly delivered, damaged, defective, expired, counterfeit, or materially different from the product ordered.
You agree not to misuse the TopliMart website or services. You must not:
TopliMart reserves the right to restrict or suspend access where misuse or fraudulent activity is identified.
The TopliMart name, logo, website design, product content, photographs, graphics, text, branding, and other website materials are owned by or licensed to TopliMart and are protected by applicable intellectual-property laws.
You may not copy, reproduce, modify, distribute, republish, sell, or commercially use TopliMart's website content or brand materials without prior written permission, except where permitted by applicable law.
Nothing in these Terms & Conditions excludes or limits any liability, consumer right, or remedy that cannot legally be excluded or limited under applicable law.
To the extent permitted by law, TopliMart shall not be responsible for indirect or consequential losses arising from:
Product-related issues will be handled in accordance with the applicable return, refund, replacement, warranty, and consumer-protection requirements.
These Terms & Conditions shall be governed by the laws of India.
Subject to applicable law and consumer-protection rights, courts having lawful jurisdiction in Vapi, Gujarat shall have jurisdiction over disputes arising in connection with these Terms & Conditions.
If you have any complaint or concern regarding an order, product, delivery, payment, or service, we encourage you to contact TopliMart first so that we can attempt to resolve the matter promptly.
TopliMart may update or modify these Terms & Conditions from time to time to reflect changes in our services, business practices, legal requirements, or applicable regulations.
The updated version will be published on this website with the revised Last Updated date. Unless otherwise required by law, the Terms & Conditions applicable at the time an order is placed will generally govern that order.
TopliMart
Address:
Office 01 and 02, Pearl Avenue Complex,
Dungra, Vapi – 396195, Gujarat, India
Email: support@toplimart.com
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