Privacy Policy

Last updated: 23 September 2026

TopliMart respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit or use the TopliMart website, contact us, create an account, or place an order for grocery products.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use our website and services, we may collect the following information:

• Identity and contact information, such as your name, mobile number, and email address.
• Delivery and billing information, including your delivery address and billing details.
• Order information, including products purchased, order history, cancellations, returns, refunds, and customer-support records.
• Payment information, including payment status and transaction references. Full card, banking, or UPI credentials are generally processed by the applicable payment provider and are not stored directly by us.
• Account information, such as login credentials and account preferences.
• Technical information, including IP address, browser type, device information, operating system, cookies, logs, and website-usage information.
• Communication information, including information you provide when contacting our customer-support team or submitting a complaint or request.

2. How We Use Your Information

TopliMart may use the information collected for the following purposes:

• To create and manage customer accounts.
• To process and fulfil grocery orders.
• To process payments and provide order confirmations.
• To arrange shipping and delivery through logistics partners.
• To provide customer support and respond to queries.
• To manage cancellations, returns, refunds, replacements, and complaints.
• To prevent fraud, unauthorised activity, and misuse of our website.
• To maintain website security and improve website functionality.
• To understand website usage and improve our products and customer experience.
• To comply with applicable legal, tax, accounting, regulatory, and other obligations.
• To send important service-related communications, such as order updates, delivery notifications, payment confirmations, and account-related messages.
• To send promotional or marketing communications where permitted by applicable law. You may opt out of promotional communications where applicable.

3. Sharing of Information

TopliMart does not sell or rent your personal information to third parties.

We may share information that is reasonably necessary to provide our services with trusted third parties, including:

• Payment gateways and payment service providers
• Courier, delivery, and logistics partners
• Website hosting and technology service providers
• Customer-support and communication service providers
• Analytics, security, and fraud-prevention service providers
• Professional advisers where necessary
• Government authorities, regulators, courts, or law-enforcement agencies where required by applicable law

Such information may be shared only to the extent reasonably necessary for the relevant purpose or where required or permitted by law.

4. Cookies and Similar Technologies

TopliMart may use cookies and similar technologies to improve website functionality and user experience.

These may include:

• Essential cookies required for basic website functionality.
• Preference cookies used to remember selected settings.
• Analytics cookies used to understand website usage and performance.
• Security cookies used to help detect and prevent fraudulent or unauthorised activity.

You can control or manage cookies through your browser settings. However, disabling certain essential cookies may affect some website features or services.

5. Data Retention and Security

TopliMart retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, preventing fraud, maintaining business records, resolving disputes, and meeting legal, tax, accounting, and regulatory requirements.

We use reasonable administrative, technical, and organisational safeguards to protect personal information against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage over the internet can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect your information, absolute security cannot be guaranteed.

6. Your Choices and Privacy Requests

Subject to applicable law, you may contact TopliMart to request access to, correction of, or deletion of certain personal information held by us.

Where processing is based on consent, you may also withdraw your consent, subject to applicable legal or contractual limitations.

You may also contact us regarding privacy-related concerns, complaints, or requests. Certain information may need to be retained where required by law, for legitimate business purposes, fraud prevention, accounting requirements, or the establishment, exercise, or defence of legal claims.

7. Children's Privacy

The TopliMart website is not specifically directed toward children.

Orders and purchases should be made by individuals who are legally capable of entering into a valid contract, or with appropriate involvement and supervision of a parent or legal guardian where applicable.

8. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, payment services, delivery services, or other external platforms.

TopliMart is not responsible for the privacy practices, content, or security of third-party websites or services. We recommend reviewing the privacy policies of such third parties before providing them with personal information.

9. Policy Changes

TopliMart may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

Any revised Privacy Policy will be published on this page with an updated Last Updated date. We encourage customers to review this page periodically for the latest information about our privacy practices.

Contact Us

TopliMart

Address:
Office 01 and 02, Pearl Avenue Complex,
Dungra, Vapi – 396195, Gujarat, India
Email: support@toplimart.com