Refund Policy

Last updated: 23 September 2026

At TopliMart, we aim to provide a smooth and reliable shopping experience for grocery products and everyday essentials. This Refund Policy explains the circumstances under which a refund may be provided and the process for requesting one.

1. Refund Eligibility

A refund may be approved in the following situations:

• An order is cancelled within the applicable cancellation period.
• TopliMart is unable to fulfil an accepted order.
• The same payment is collected more than once for a single order.
• A prepaid order is confirmed as lost during delivery.
• An eligible return is approved for a wrong, damaged, defective, expired, or materially misdescribed product.
• A refund is otherwise required under applicable law or the applicable return policy.

Refund eligibility may depend on the product category, condition of the product, reason for the request, and applicable return or cancellation terms.

2. How to Request a Refund

To request a refund, contact TopliMart at:

Email: support@toplimart.com

Please provide:

• Order number
• Customer name and registered mobile number
• Product name
• Reason for requesting the refund
• Relevant photographs or supporting information, where applicable

For a wrong, damaged, defective, expired, or materially misdescribed product, customers should notify us within 48 hours of delivery and provide clear photographs or, where available, an unboxing video showing the product, packaging, and shipping label.

TopliMart may request additional information or photographs where necessary to assess the refund request.

3. Refund Processing Time

Once a refund request is approved and, where applicable, the returned product has been received and inspected, TopliMart will initiate the refund to the original payment method.

After the refund is initiated, payment-provider or bank processing generally takes 7–10 business days. The actual time may vary depending on the customer's bank, payment gateway, or other financial institution.

For Cash on Delivery (COD) orders, customers may be required to provide verified bank account or UPI details for processing the refund.

4. Shipping and Other Charges

Original shipping, delivery, or convenience charges may be non-refundable where the correct and non-defective product was delivered and the return is requested solely due to customer preference, where applicable.

No deduction will be made where the refund is required because of an error attributable to TopliMart or where such deduction is prohibited under applicable law.

5. Non-Refundable Cases

A refund may not be available for products that:

• Have been used, consumed, opened, or damaged after delivery, where such condition affects eligibility.
• Are returned due to a change of mind where no return or refund right applies.
• Are rejected at the time of delivery without a valid reason, where applicable.
• Are returned without required original packaging, labels, or other applicable accessories, where these are necessary for return eligibility.
• Are damaged due to improper storage, handling, or use after delivery.
• Are returned after the applicable return period has expired.

For food, grocery, perishable, or consumable products, additional restrictions may apply because of food-safety, hygiene, shelf-life, and storage requirements.

These exclusions do not affect applicable remedies for a wrong, damaged, defective, expired, counterfeit, or materially misdescribed product, or any rights available under applicable law.

6. Refund for Cancelled Orders

If an eligible prepaid order is cancelled by the customer within the permitted cancellation period, or cancelled by TopliMart because the order cannot be fulfilled, the eligible amount will be refunded to the original payment method.

If an order has already been dispatched, cancellation may not be possible. In such cases, the applicable return or refund policy will apply.

7. Refund for Duplicate Payments

If the same order is charged more than once due to a payment or technical error, the additional eligible payment will be refunded after verification.

Customers should contact TopliMart with the relevant order number and transaction details so that the payment can be verified.

8. Refunds Required by Law

Nothing in this Refund Policy is intended to exclude or restrict any consumer right, refund, replacement, or other remedy that cannot legally be excluded or restricted under applicable law.

TopliMart may modify the refund process where necessary to comply with applicable laws, regulations, or payment-provider requirements.

Contact Us

TopliMart

Address:
Office 01 and 02, Pearl Avenue Complex,
Dungra, Vapi – 396195, Gujarat, India
Email: support@toplimart.com